Frequently asked questions

1) Do you ship across Canada? What are the fees and timelines?

Yes. We ship Canada-wide via Canada Post/UPS/Purolator.

• Processing time: 1–2 business days.

• Transit time: 2–7 business days depending on province/territory and remote areas.

2) What is your return/exchange policy for cosmetics?

For hygiene reasons, we cannot accept opened/used items unless defective.

• New, unopened items: Return/exchange within 14 days with receipt (original payment method or store credit).

• Damaged/incorrect items: Contact us within 7 days with photos for a quick resolution.

3) Are your products authentic? How do you source them?

Yes, 100% authentic. We source directly from brands or authorized Canadian distributors. No grey-market or parallel imports.

4) Are prices tax-inclusive? Which payment methods do you accept?

• Prices are before tax. Taxes (GST/HST/PST) are applied based on the shipping address.

• We accept Visa/Mastercard/Amex, Interac Debit, Apple Pay, Google Pay, and Little Mysteries e-Gift Cards.

• All transactions are processed securely in CAD.

5) I have sensitive skin. Can you help me choose and test safely?

Absolutely.

• Every product page includes full ingredients and usage notes (e.g., “fragrance-free,” “no drying alcohol”).

• 1:1 consultations in-store or online to match your skin goals.

• We suggest a patch test behind the ear or on the wrist for 24–48 hours before full-face use, especially with acids/retinoids.

• Ask about samples and starter sizes where available.